Privacy Policy
Last updated: June 3, 2026
1. Introduction
ZortyrAI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our AI-powered customer service platform at zortyrai.com and through our integrations with social media platforms including WhatsApp, Instagram, and Facebook Messenger.
2. Information We Collect
We collect the following types of information: Business Account Information: When you create a ZortyrAI account, we collect your name, email address, business name, and payment information processed securely through Stripe. Knowledge Base Content: Information you add to your knowledge base including business hours, pricing, FAQs, and other business information you choose to provide. Customer Conversation Data: Messages sent by your customers through connected social media channels (WhatsApp, Instagram, Facebook Messenger) are processed by our AI to generate responses. We store conversation history to enable context-aware responses. Usage Data: We collect information about how you use our platform including pages visited, features used, and actions taken within the dashboard.
3. How We Use Your Information
We use the information we collect to: - Provide and operate the ZortyrAI service - Generate AI-powered responses to your customers' messages - Process payments and manage your subscription - Send you service-related communications including weekly performance summaries - Improve our AI models and service quality - Comply with legal obligations We do not sell your personal information or your customers' conversation data to third parties.
4. Social Media Platform Integrations
ZortyrAI integrates with Meta platforms (Instagram, Facebook Messenger) and WhatsApp via Twilio. When you connect these channels: - We access messages sent to your business accounts solely to generate AI responses on your behalf - We store message content to maintain conversation context and display in your dashboard - We do not access your personal social media accounts, only your business pages and accounts you explicitly connect - Message data is transmitted securely and encrypted in transit and at rest Your use of these integrations is also subject to Meta's Privacy Policy and Twilio's Privacy Policy.
5. Data Storage and Security
Your data is stored securely on Supabase infrastructure with the following protections: - Row-level security ensuring your data is isolated from other businesses - Encryption in transit using TLS/HTTPS - Encryption at rest for all stored data - API key authentication for all backend access - Input sanitization to prevent injection attacks We retain your data for as long as your account is active. Upon account deletion, your data is removed within 30 days.
6. Third-Party Services
ZortyrAI uses the following third-party services: - Anthropic Claude API — for AI response generation - OpenAI API — for generating knowledge base embeddings - Supabase — for database and authentication - Stripe — for payment processing - Twilio — for WhatsApp message delivery - Vercel — for frontend hosting - Railway — for backend hosting Each of these services has their own privacy policies governing their use of data.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data: - Access: Request a copy of the personal data we hold about you - Correction: Request correction of inaccurate data - Deletion: Request deletion of your personal data - Portability: Request your data in a machine-readable format - Objection: Object to certain types of processing To exercise any of these rights, contact us at privacy@zortyrai.com.
8. Cookies
ZortyrAI uses essential cookies for authentication and session management. We do not use tracking cookies or advertising cookies. You can control cookie settings through your browser, but disabling essential cookies may affect your ability to use the service.
9. Children's Privacy
ZortyrAI is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of ZortyrAI after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at: Email: privacy@zortyrai.com Website: zortyrai.com Company: ZortyrAI